Privacy Policy
1. Introduction
Come Together Care Support (CTCS) is committed to protecting the privacy and confidentiality of all individuals who use our services, visit our website, or interact with us in any way. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and Care Quality Commission (CQC) requirements.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
2. Who We Are
Come Together Care Support (CTCS)
(Registered address to be added by you)
We act as the Data Controller, which means we determine how personal information is used and stored.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details on our Contact page.
3. Information We Collect
We may collect the following types of personal data:
a) Personal Information
- Full name
- Date of birth
- Address and contact details
- Gender
- Next of kin details
- Emergency contact information
b) Health & Care Information
- Medical history
- Care assessments
- Support plans
- Medication details
- Mobility and risk assessments
- Notes from carers and professionals
c) Website & Communication Data
- Enquiry form submissions
- IP address and browser information
- Cookies and tracking data
- Email communications
d) Employment & Recruitment Data (if you apply for a job)
- CVs and application details
- Employment history
- DBS check results
- Reference information
We only collect information necessary to provide safe, high-quality care and to respond to enquiries.
We may collect the following types of personal data:
a) Personal Information
- Full name
- Date of birth
- Address and contact details
- Gender
- Next of kin details
- Emergency contact information
b) Health & Care Information
- Medical history
- Care assessments
- Support plans
- Medication details
- Mobility and risk assessments
- Notes from carers and professionals
c) Website & Communication Data
- Enquiry form submissions
- IP address and browser information
- Cookies and tracking data
- Email communications
d) Employment & Recruitment Data (if you apply for a job)
- CVs and application details
- Employment history
- DBS check results
- Reference information
We only collect information necessary to provide safe, high-quality care and to respond to enquiries.
We may collect the following types of personal data:
a) Personal Information
- Full name
- Date of birth
- Address and contact details
- Gender
- Next of kin details
- Emergency contact information
- b) Health & Care Information
- Medical history
- Care assessments
- Support plans
- Medication details
- Mobility and risk assessments
- Notes from carers and professionals
c) Website & Communication Data
- Enquiry form submissions
- IP address and browser information
- Cookies and tracking data
- Email communications
d) Employment & Recruitment Data (if you apply for a job)
- CVs and application details
- Employment history
- DBS check results
- Reference information
We only collect information necessary to provide safe, high-quality care and to respond to enquiries.
4. How We Use Your Information
We use your personal data for the following purposes:
To deliver safe, personalised care services
To assess your needs and create care plans
To respond to enquiries or requests
To communicate with you and your family
To meet legal and regulatory requirements
To manage staff, scheduling, and service delivery
To improve our services and website user experience
For recruitment and employment purposes
For safeguarding, safety, and risk management
5. Legal Basis for Processing
We process personal information under the following lawful bases:
Consent – You have given clear permission for us to process your data.
Contract – Processing is necessary to deliver the services you request.
Legal obligation – We must process data to comply with the law (e.g., safeguarding, CQC).
Vital interests – Processing is necessary to protect someone’s life.
Public task – Required for tasks carried out in the public interest.
Legitimate interests – Necessary for the running of the service and organisation.
6. Sharing Your Information
We may share personal information with:
Health professionals (GPs, nurses, NHS services)
Local authorities and safeguarding teams
Care Quality Commission (CQC)
Emergency services
Approved third-party partners (e.g., care software providers)
Legal representatives when required
We do not sell your information to any third parties for marketing purposes.
Any information shared is done securely, appropriately, and only when necessary.
7. How We Store & Protect Your Information
We take data security seriously and use:
Encrypted digital storage
Password-protected systems
Access controls and staff authorisation
Secure email and communication channels
Locked physical storage for paper records
Staff training in data protection and confidentiality
We keep your information only as long as necessary to meet legal, regulatory, or service requirements.
8. Your Rights Under UK GDPR
You have the right to:
Access the information we hold about you
Correct inaccurate or incomplete data
Request deletion of your information (in certain circumstances)
Restrict processing where applicable
Object to certain uses of your data
Data portability (transfer of your data)
Withdraw consent at any time (where consent is the basis for processing)
To exercise any of these rights, please contact us through our website or office.
9. Cookies & Website Tracking
Our website may use cookies to:
Improve user experience
Analyse website traffic
Store user preferences
You can disable cookies through your browser settings at any time.
For full details, see our Cookie Policy.
10. Complaints About Data Use
If you have concerns about how we handle your data, please contact us first so we can resolve the issue.
If you remain dissatisfied, you can contact:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published here, and the “Last Updated” date will be amended accordingly.
We’re Committed to Protecting Your Privacy
At Come Together Care Support, your privacy, dignity, and trust are at the heart of everything we do. If you have any questions about this policy, please get in touch, we’re here to help.